Privacy Policy
Rush Production House, Amman, Jordan. Last updated 31 October 2026.
Rush Production House ("Rush", "we", "us") is a music and video production house in Amman, Jordan. This policy explains what personal data we handle, why we handle it, and what you can ask us to do about it.
It covers our website rushph.com (including the Rush Card at rushph.com/card), our Facebook Page and Instagram account (@rushproductionhouse), the ads we run on Meta platforms, and an internal tool we call Rush Office that we use to manage those accounts.
What we collect
On our website. The main pages of the website have no accounts, no analytics and no advertising trackers. The only sign-up is the optional Rush Card, described below. The language you choose (English or Arabic) is remembered in your own browser and is not sent to us. Some pages load typefaces from Google Fonts, which means your browser contacts Google to fetch them. Our hosting and network providers keep standard technical logs, such as IP address, browser type and the page requested, to deliver the site and keep it secure.
Rush Card. The Rush Card is our optional loyalty card for people who work with us. If you get one, we collect your name and your WhatsApp number, and your email address (needed to send you your card link; for a card we make for you, only if you give it). We then keep the stamps on your card, the services you book with us and their dates, and any gift you ask for. You can make a card yourself at rushph.com/card, and we may also make one for you if you work with us, using the contact details you gave us for your project. Your card is a private web page that opens only through a long private link that we send you, and it is not listed in search engines. If you tick the boxes, we send you reminder emails about your card (for example when your stamps are about to expire) and, if you tick that box, occasional offers. Every email has a link to stop receiving them. The Rush Card pages use two small cookies: one that only protects the sign-up and stop-emails forms from misuse and is removed when you close your browser, and one that remembers the language you choose (English or Arabic) for one year. Reminder emails are sent through our website hosting provider.
When you email us. If you write to contact@rushph.com we keep your message and your email address so we can reply and keep a record of the conversation.
On Facebook and Instagram. If you send a message to our Page or Instagram account, comment on our posts, or react to them, Meta shares with us your name or username, your profile ID, the content of your message or comment, and the time it was sent. We do not receive your Meta password or private profile details.
From our ads. Meta gives us summary results for our ads, such as reach, clicks and amount spent. We do not receive the identity of the people who saw or clicked an ad.
How we use it
- To answer your enquiries and deliver the production work you ask us for.
- To run your Rush Card, and to send you the reminders and offers you asked for.
- To moderate comments on our own posts.
- To run our ads and measure how they perform.
- To keep business records and meet legal obligations.
The Rush Office tool
We use an internal tool called Rush Office, connected to Meta, only on Rush Production House's own Facebook Page, Instagram account and ad account. It reads messages and comments on those accounts, helps us draft replies, and shows our ad results. It can prepare ads, which are created paused so that a person at Rush decides when they run.
We use AI assistant services to help read messages and write suggested replies. Some replies are sent automatically: when someone comments on a post we promote, or sends us a new short message, our system sends them one of a small set of fixed texts that Rush wrote and approved in advance, and that text can include our WhatsApp contact details. AI does not write these automatic replies. Every other reply is written or approved by a person at Rush before it is sent. Drafts, suggested replies and related notes are stored on systems we control.
Who we share it with
We do not sell personal data. We share it only with service providers that help us run these activities, and only as needed: Meta (which operates Facebook and Instagram), our website hosting and network providers, our email provider, and the AI assistant services mentioned above. We may also disclose data if the law requires it.
How long we keep it
We keep enquiry messages and related records for as long as we need them to handle your request and keep our business records, and then delete or anonymise them. We keep your Rush Card details until you ask us to delete your card. Your messages also remain in Facebook and Instagram under Meta's own rules; we cannot delete them from your Meta account.
Your choices
You can ask us to tell you what data we hold about you, correct it, or delete it. To ask for deletion, follow the steps on our data deletion page. If you ask for your card link again at rushph.com/card, we email it to the address saved on your card and we do not show the card on that page. To stop Rush Card emails, use the link at the bottom of any of them. To have your Rush Card deleted, follow the same data deletion page or message us on WhatsApp. For anything else, email contact@rushph.com. We aim to reply within 30 days.
Security
We limit access to this data to the people at Rush who need it, and we keep the access credentials for our accounts and tools private.
Children
Our services are for adults and businesses. We do not knowingly collect personal data from children. If you believe a child has sent us personal information, tell us and we will delete it.
Changes
If we change this policy, we will update the date at the top of this page.
Contact
Rush Production House, Amman, Jordan
Email: contact@rushph.com